Made a final move of our knowledge base from SharePoint to the Dreambox intranet, Confluence.
2022-23, Dreambox Learning, Reading Plus, Bellevue, WA
Moved our knowledge base from the Reading Plus Google Drive to SharePoint in the Dreambox system.
2021-22, Reading Plus, Winooski, VT
Reading Plus retired the previous version of the program and the Beta version went live.
All documentation had to be created for the Beta version of Reading Plus.
The documentation on the previous version were archived as of 2021.
All documentation had to be created for the Beta version of Reading Plus.
The documentation on the previous version were archived as of 2021.
2019-20, Reading Plus, Winooski, VT
Creation of the Reading Plus Internal Knowledge Site to house our how to documents allowing for more visibility for the entire company.
2019, Reading Plus, Winooski, VT
Content moved to individual Google Docs and are listed on a Spreadsheet for easy searching.
2018, Reading Plus, Winooski, VT
In Word, more categories and content added.
2017, Reading Plus, Winooski, VT
Moved the Notes content Microsoft Word.
Updated the info to be organized by color and content for ease of use.
Updated the info to be organized by color and content for ease of use.
2016 Reading Plus, Winooski, VT
First created a content knowledge base using Notes.
Previous to this, the team had been using their own personal notes to respond to customers.
Creating one voice was vital for customer satisfaction.
Previous to this, the team had been using their own personal notes to respond to customers.
Creating one voice was vital for customer satisfaction.
2015, Reading Plus, Winooski, VT
